Initial Disclosure Document

About Us

We are Streamline Vehicle Leasing which is a trading name of Streamline Vehicle Leasing Limited.  Streamline Vehicle Leasing Limited is a company registered in England no 11178972 whose trading address and registered office is at Genesis Centre, Garret Field, Birchwood, Warrington, Cheshire WA3 7BH.

Streamline Vehicle Leasing Limited is a franchisee of the Bridle Group which is a trading division of Hanborough Enterprises Ltd to whom we introduce our business under our Franchise Agreement.

Streamline Vehicle Leasing Limited is an Appointed Representative of Hanborough Enterprises Limited who is authorised and regulated for consumer credit activities and insurance distribution by the Financial Conduct Authority.  Our Firm Reference Number is 802292. Hanborough Enterprises Limited’s Firm Reference Number is 631448. You can check this information at www.fca.org.uk

Our Data Protection Licence number is ZA586581. You can check this information at www.ico.org.uk

We are a broker member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct. For further information visit www.bvrla.co.uk

We are a credit broker of vehicle finance. We are not a funder or lender.

 

Our Services

We are a vehicle finance broker and offer a range of vehicle finance products and services, provided by our panel of lenders from whom we may receive an introductory fee. We are not a funder or a lender.

 

General Data Protection Regulation

During the process of obtaining finance for your vehicle we will need to collect personal information from you and this will be passed on to one or more third party lenders to enable them to make a credit decision. We will also need to pass personal data to vehicle, insurance and maintenance suppliers following acceptance of finance and your order and within our company Group for reporting purposes. We will not disclose your personal details outside of this unless we have your express permission. For full details please see our Privacy Policy at  www.streamlinevehicleleasing.co.uk/privacy-policy

 

Charges for our services

We make a charge for the service that we provide:

 

New Orders

We will charge an administration fee of £195.00 including vat (£165.83 plus vat) for our Brokering Services when you place an order.

 

Order Cancellation

We will charge a cancellation fee of £600.00 including vat (£500.00 plus vat). If you are a regulated customer, you have the right to cancel the order within 14 days from the date of order without penalty in accordance with the Consumer Contracts Regulations. A cancellation received after 14 days will result in a cancellation fee.  Please note that the supplying dealer of the vehicle may also levy a cancellation charge and we will notify you of this within 2 working days of your cancellation.

 

Reschedules

We will charge an administration fee of £114.00 including vat (£95.00 plus vat) for our services when we arrange a reschedule of your agreement. Please note that certain rules apply as to when a reschedule may take place and not all funders will reschedule an agreement. Please speak to us if this may be important to you.

 

Extensions

We will charge an administration fee of £114.00 including vat (£95.00 plus vat) for arranging the extension of your agreement.

Invoices in respect of our fees are issued on our behalf by our Franchisor and are payable within 7 days. Payment may be made either online using a debit card or by direct bank transfer

 

Complaints

Our Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner.

A complaint may be made to any member of our staff who will record the following details on our Customer Complaint Record, and send you a copy of our full complaints procedure which may also be found on our website www.streamlinevehicleleasing.co.uk/complaints-procedure :

Name, Address, Telephone No. and Email Address (if appropriate) of the complainant

Date of complaint

Details of the complaint

 

You may notify us of your complaint by

Phone: 01925 393867

Email: stu.annis@streamlinevehicleleasing.co.uk            

Writing to:

Streamline Vehicle Leasing Ltd

Genesis Centre

Garret Field

Birchwood

Warrington

Cheshire

WA3 7BH

 

Alternatively, you may wish to contact our Franchisor. You may do this by calling 01993 222865, by emailing franchiseeservices@bridlegroup.co.uk or by writing to Bridle Franchise, Bridle Group, Tamarisk House, North Leigh Business Park, North Leigh, Witney, Oxfordshire OX29 6SW

 

Please speak to us if you are unsure of the contents of this Initial Disclosure Document.